FREE: ATI's Courtesy Checks Consistency Guide
As seen in Chris Frederick's May 2020 Motor Age article. See all of ATI's articles in Motor Age.
When it comes to doing courtesy checks and making service recommendations, you and your staff need to be on the same page. In order to gain customer trust, your service recommendations must be consistent — regardless of who performed the courtesy check.
If you asked different members of your staff when the following items should be recommended for service would you get the same response? Use our Courtesy Checks Consistency Guide to determine your shop’s replacement recommendations for each of the following products or services.
Complete and submit the form and we'll immediately give you access to the tool!
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“When Don introduced ATI's Courtesy Checks Consistency Guide, it was amazing to watch the team come together on agreeing when we recommend certain services based on time and/or mileage. We had an immediate increase in labor hours per ticket and ARO. The stress was removed at the service counter as everyone was on the same page of when to recommend services. My shop is now more efficient and less chaotic with techs and service writers not trying to convince each other a recommended service is or is not good for the customer and car.” Scott Santos Advantage Auto Service | Palmyra, NJ |