FREE: ATI's Customer Service Evaluation Tool
As seen in Chris Frederick's February 2020 Motor Age article. See all of ATI's articles in Motor Age.
Do you know what customers really want from your shop? If you think they only want you to fix their cars, then your wrong. Fixing cars is only a small part of what customers consider great service. They also want great service – a clean and friendly environment, with courtesy checks, service reminders and more. These are the benefits that keep customers coming back and referring friends and family.
Are you in the business of fixing cars or providing great customer experiences? To find out where your shop stands, get ATI’s Customer Service Evaluation Tool. Answer a series of questions, get a score and see how your rank on the customer service scale.
Complete and submit the form and we'll immediately give you access to the tool!
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ATI’s Customer Service Evaluation Tool helped me realize that fixing cars isn’t enough to make my shop successful long term. How I treat both my employees and my customers is what determines my success as a shop owner. I have to embrace the fact that making sure people feel great about doing business with me has to be a high priority if I want long term employees, life-long customers and to be profitable year after year. Charlie Schmidt Charlie’s Complete Auto Service | Runnemede, NJ |