FREE: ATI's Exceptional Customer Service Checklist
As seen in Chris Frederick's November 2018 Motor Age article. See all of ATI's articles in Motor Age.
Are you giving every customer the best service? Is your front staff giving every customer the best service? Are they doing what you would? Do you have a checklist to make sure everyone knows what they are supposed to do? If the answer is yes, no or maybe, we have a tool for you.
The Exceptional Customer Service Checklist is a great place to start. Having a checklist that your staff can use is the basis for all franchise models. It makes sure that everyone is doing the same thing, the same way, every time. Use the checklist to confirm that you are doing all you can or take a hard look at what you can improve
Complete and submit the form and we'll immediately give you access to the tool!
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We have always treated our customers with the greatest of care. It’s important to us that we treat every car like it was our own, every customer like a dear friend. While that has always been important, we weren’t sure that we were reaching our goal. Once we started using the Exceptional Customer Service Checklist, we found some areas where we needed to improve. We even made some changes to the Checklist to make it match our shop perfectly. I would advise any shop owner to try the list out and see what it can do for you. Lewis Brazelton Brazelton Auto Care LLC | Houston, TX |